Privacy Policy

1. Introduction

Merixia ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

We are a UK-based company and process personal data subject to applicable UK and, where relevant, EU data-protection law. This policy describes our intended data-handling practices and should be read with the applicable customer agreement.

2. Information We Collect

Personal Information

• Name, email address, job title
• Organization name and details
• Account credentials
• Communication preferences

Usage Data

• Platform usage analytics
• Log data and technical information
• Cookies and similar technologies

3. How We Use Your Information

• To provide and maintain our services
• To process pilot applications and inquiries
• To communicate with you about our services
• To improve our platform and user experience
• To comply with legal obligations
• To create anonymised benchmarks (with your data anonymised)

4. Data Storage and Security

Hosting and data-region arrangements are governed by the applicable provider and customer terms. We implement application-layer technical and organisational measures to protect personal data, including:

• Tenant-scoped role and permission controls
• Step-up verification for privileged actions
• Application audit logging and evidence lineage
• Controlled data-export and access-management workflows

5. Your Rights

Under UK GDPR and GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@merixia.com

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer data is retained for the duration of the service agreement plus 12 months for audit purposes.

7. Cookies

We use essential cookies to operate our platform and optional cookies for analytics. You can manage cookie preferences through our cookie consent banner.

8. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: hello@merixia.com